Principles

How do we work?

We show what's possible

We demonstrate that data-driven, user-centred, and iterative methods can produce services and tools that are simple, beautiful and easy to use, and which are more efficient and cost-effective. Showing what’s possible changes the conversation and lowers the risk of experimentation.

We build for and with residents

Engaging residents in our work is central to our theory of change. Strong democracies rely on trust between residents and government, and we believe that organizing the public to actively participate in planning, policy and service delivery is the most productive way to build sustainable change in the public sector and civil society.

We improve government and civil society, not politics

Our work focuses on opening and innovating the implementation of policy and the delivery of public services. We leave the reform of politics to other organizations.

We operate in public

We promote openness in our work. We have a strong preference for open source in the tools we use and create. We actively encourage documentation, sharing, collaboration and reuse of all of our tools, programs and processes.

We help build an ecosystem

Whenever possible we reuse existing tools, standards and platforms, encouraging integration and extension. We operate as a global community, leveraging each other’s knowledge and resources.

We’re leading a nationwide movement, and we want you to be part of it.

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