Gathering Residents to Improve Technology

Get paid to improve technology that impacts you!


What is GRIT?

GRIT stands for “Gathering Residents to Improve Technology” — and our community does exactly that!

We gather folks from all corners of the country — representing a diversity of backgrounds, abilities, and lived experiences — to participate in the design and development of the products and services meant for them.

As a GRIT participant, you'll be provided opportunities to share your feedback with technology creators, researchers, and service designers to help ensure the final product is more inclusive, accessible, and user-friendly.

How to participate in GRIT

1. Sign up online

Tell us a little about yourself so we can match you with future opportunities.

2. Check your email

You'll be invited to participate when the right opportunity comes along.

3. Engage

Participate by letting us know what you think about the product and service.

4. Receive payment

Once the engagement is complete, you'll be compensated for your time.

Whether in person or remote, GRIT engagements are designed to ensure you always feel comfortable and respected.

With flexible timing, fair compensation and an inclusive approach, our high-trust environment means you can safely and confidently share your feedback.

Your honest opinion can help make digital solutions and services work better for everyone.

  • Get Paid Quickly

  • Flexible Hours

  • Privacy is Respected

Frequently Asked Questions

Anyone who resides in Canada. Our participant pool reflects Canada’s diverse population, so we’re looking for anyone who calls Canada home. That means people of:

  • All ages
  • All races and ethnicities
  • All residency statuses
  • All locations
  • All economic statuses
  • All lived experiences

No! The only criteria is that you reside in Canada. All are welcome!

It depends! After you register, we will email you when we have opportunities that match your profile. Participation depends on eligibility and other project criteria. We cannot guarantee a certain number of opportunities per person.

Opportunities are emailed to pool participants on a regular basis, so make sure we have your correct email address! You will only receive emails about opportunities when your profile matches the project criteria. If an opportunity is shared with you, you may apply or deny the invitation. If you don’t apply for an opportunity you can always apply to others in the future.

If selected after applying, you will receive an email from our team with a link to book a time for your session. If you are not selected, we will email to let you know. Typically, we select all participants within 10 days of notifying folks of an opportunity. 

You will typically be asked to review and provide feedback on digital products and services such as apps and websites. We aim to help improve social, civic, and public-interest digital solutions, but you may also have the opportunity to evaluate other types of technology to ensure they’re usable, inclusive and accessible for others like you.

We work mainly with organizations looking to serve the public, such as government teams, non-profits, and charities. We occasionally work with private or for-profit organizations that are developing digital solutions or technology that needs to be more usable, inclusive and accessible.

It depends! Requirements to participate may vary depending on the opportunity.

  • Participants may need a mobile device (like a cellphone), desktop or laptop computer capable of audio and video recording.
    If you’re participating in a virtual session you will need to be able to join a video conference (such as Zoom, Google Meet, or Microsoft Teams)
  • If you’re participating in an in-person session, you may be asked to either bring your own device or one might be provided for you.

We encourage you to be open and honest with your feedback! When navigating a new prototype, we encourage participants to talk and think out loud as often as possible — it really helps! 

Once the testing is complete, we’ll provide an honorarium as a thank you for your time and feedback. Honorariums vary, but are typically no less than $60.00 CAD for one hour. Honorariums can sometimes be offered in the form of an e-transfer or a gift card (we have 1,000+ to choose from!)

It varies, but the most common format is a 1-hour feedback session. You may also be invited to participate in group sessions, facilitated activities, or unmoderated online sessions. All details will be provided before you apply so you always know what to expect.

We store your data using SOC2 compliant software. SOC2 is a compliance standard to ensure that your data is stored and processed in a secure manner. We follow best-in-class principles established in the Simpler, Faster, Better Services Act, 2019, S.O. 2019 and the Ontario Digital Service Standard. What you share with us is handled with respect and in accordance with the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F. 31

Your personally identifiable information (PII) and data will never be shared outside of GRIT. This means, none of your feedback or information that might be used to uniquely identify you will ever be shared without your explicit permission. Only GRIT and relevant engagement staff on the project will have access to your anonymized feedback.

To update your information you can resubmit a GRIT intake form here. Once submitted, your previous information will be updated.

Please reach out to our team at and they will help remove your data from our records.

We understand that sometimes conflicts arise at the last moment — in case this happens, please let us know right away. If you need to miss or reschedule your session we’ll do our best to accommodate you or pass on the opportunity to another participant.

Missing your session without notice will not only mean you can’t participate, it also prevents someone else from engaging in the opportunity who could have helped ensure the solution works better for others like you. Please be mindful and let us know in advance so we can accommodate others involved.

Absolutely! Please reach out to us through the form below or email and we will be happy to support you. 

Need more assistance?

If you have any further questions or need additional information, we’re here to help! Please feel free to ask your question and get answer from our support team.

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Become a GRIT tester today!

Get paid to improve technology that impacts you