Book club: Future Proofing by Design - Creating Better Services and Teams in the Public Sector Through Design Thinking by Nilufer Erdebil

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Event Details

Date & Time

April 12, 2023

3:00pm - 4:00pm




Design Thinking is a human-centered approach that provides the structure and the tools to turn challenges into opportunities. It helps to increase innovation, build resilience and create efficiencies. Design thinking excels at distilling a complicated challenge into clearer, more manageable problems. It also helps to identify and ensure user needs are at the core of each phase of the design process. It stimulates teamwork and collaboration, while mitigating uncertainty and future shocks.

This book introduces the key steps of design thinking to give your team confidence in using this systematic design approach to creative problem-solving at work. Equipped with real-world examples, it provides guidance for implementing a user-centric design to deliver the best possible services and solutions.

For more information on Nilufer and her book: